Tel: 0118 989 5468
Fax: 0118 989 5469

Privacy and Data Protection Policy

Friendly Planet Limited respects your privacy and will treat all information confidentially.

Collecting and storing data

We require certain personal information when you make a purchase, request a sample or quotation. The data collected includes contact names, addresses, telephone numbers, e-mail addresses and sometimes payment details.
This information is stored on secure servers and is not stored outside the UK. No information will be passed on to third parties without informing you and/or obtaining your consent with the exception of credit card payments – see below.

Use of your personal information

We will use the information provided for the following purposes:

1.  To process orders, enquiries and sample requests

2.  To contact you about new products, special offers/promotions and services via e-mail, unless otherwise requested to do so. 

If you do not wish to receive marketing information from Friendly Planet Limited via post or e-mail, you need to contact our one of our Data Protection Officers in writing requesting your details are removed from our mailing list. 

Credit/debit card payments

All credit and debit card payments are processed via the WorldPay Card Payment secure website by one our team. No card details are stored by Friendly Planet Limited either digitally or manually.
Payments are processed in full compliance with the Payment Card Industry Data Security Standard (PCI DSS).

Deletion or amendment of contact information

You may request your personal data is deleted or amended at any time by contacting our either of our Data Protection Officers in writing. There will be no charge for this service.
The Data Protection Officers are :                                                                                                                                                           
Mr Chris Sarney  - Administration Manager
Mr Nicholas Martin – Sales Director                                                                                     

Friendly Planet Ltd

Data Protection Impact Assessment Policy

Whenever Friendly Planet operates in relation to activities involving data we always look to see how that operation impacts data protection.
For example when we operate email marketing campaigns we always include the relevant link in an email, or an alternative to that,  so that the customer can confirm that they are happy to receive such an email from us.
In addition where Friendly Planet holds confidential data we always ensure that we comply with the requirements under the General Data Protection Regulation.
If you have any queries please contact our company on the telephone number and ask for one of  Data Protection Officers

01189 895468